Post vacant: Junior Customer Care Specialist | Skillab
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Post vacant

Junior Customer Care Specialist

Departament: Support

Locație: office

Nivel: junior

We are the leaders of online education market in Eastern Europe. For 6+ years we have been launching online courses that help our clients develop their career and grow their business. We trained more than 35 thousand students. And we have already started to conquer the international market.

Recently we launched our project in Romania and it is rapidly developing. We gathered together an exciting production team, which produces our courses. We also have a great sales team, which helps us to reach out to new clients. And now we are looking for a Customer Support Representative who will take care of our customers and make their life easier.

Your future tasks will be:

  • Keep contact with existing customers at all stages of the educational process (after their payment)
  • Support clients via phone calls, online chats, messengers and social media
  • Answer incoming calls and track missed calls
  • Solve clients' problems: help renew deadlines, send students' homework, help with certificates etc.
  • Prepare equipment and software for lecturers for online classes (in case they have any problems with gadgets)
  • Provide basic technical support for both lecturers and students during the classes

Our perfect candidate is:

  • fluent in Romanian and good in English (you will be in touch with our international team)
  • have work experience in a call-center or phone sales
  • have computer skills and can solve basic technical problems (or knows how to find a solution)
  • self-motivated and able to work independently
  • energetic and wants to help clients 
  • proud of their problem-solving skills

You must have your own quiet space to work in with no distractions and a reliable internet connection.

We offer:

  • Full-time remote job (Monday-Friday from 9:00 to 18:00)
  • Competitive salary depending on your experience and skills
  • Collaboration type of contract (PFA or SRL) with the opportunity to sign employment one in the near future
  • All our courses free of charge for the team right after the probation period
  • Compensation for external training and masterclasses
  • Covering half of your gym, swimming pool, or yoga membership after six months of working with us
  • Huge space for your own ideas and development

What our team members think about working here:

  • I love in my job the opportunity to collaborate with people from different parts of the world. You can feel a genuine spirit of partnership and teamwork. Everyone in the project is really dedicated to the company's mission. There is no boredom or stagnation — we are focused on the constant development. You can literally see when the simple idea of the team is growing into something global and got an immediate impact on our growth.

  • It is a perfect place for an employee to grow. The national team provides all the expertise and knowledge on different topics. Working in such fast paced environment gives you a strong and constant motivation for actions and self-improvement.

  • I love the fact that we started a new project on the Romanian market, different from everything I have seen so far in our country.

  • Every day is an opportunity to grow, since we take on different challenges every day that make us comprehend and do our jobs better :)

  • Among other things, I like working in the educational field and contributing in delivering quality materials for the ones who are interested in learning online with Skillab. Moreover, I like to be a support for the team

    We are waiting for your application, so send your CV and become a part of our Romanian team!

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